How To Order

By Mail:
OLDE WYE PEN COMPANY
21269 Dover Bridge Road #3
Preston, Maryland USA 21655
By Phone / Voice Mail / Text Messaging:
410 - 310 - 5623
PAYMENT METHODS
I accept Cash, Money Orders, Bank/Cashier's Checks, Mastercard, VISA,
Discover, and American Express. (I use Square for my credit card payments).
Payments made by personal check will have to be cleared by the bank before I
will ship any items (this can take up to 10 Business days). I will accept COD
orders on a Cash Only basis and the COD charges will be added to the invoice.
Orders shipped to a Maryland address will be charged 6% Sales Tax.
I have a flat fee shipping charge of $
7.95 per order to addresses in the USA
and ship via USPS Priority Mail. If you would like overnight delivery or
shipped by a different carrier, you will be charged the prevailing rate and will
be charged separately to your credit card.

Overnight or Express Mail service will cost between $
30.00 and $60.00 for a 1
pound package
depending on carrier and distance.

Since I hate this practice myself, Your credit card number WILL NOT BE
STORED in my database.
Items I have in stock will be shipped within 48 hours after I receive the order.

Custom made items and special order items will be shipped in 2 to 4 weeks
after I receive the order. This is due to the fact that I need to make these
items. I will need a credit card number or a 50% deposit before I put these
items into production. Your credit card will not be charged until I ship them.
Disclaimer / Warranty

Since these are pictures, they
may not represent the true colors
of the wood. I cannot guarantee
they will be the exact color that is
shown. This is the reason I like
my customers to see before they
buy. If you are unsatisfied with
any of my products, return them
within 14 days and I will refund
your money less the shipping
charges and a 20% restocking
fee.
There will be NO
EXCHANGES OR REFUNDS for
specialty ordered items. Refunds
for engraving will be only for
misspelling on my part - If you
sent me the wrong information
there will be no refund or
exchanges.
My guarantee is
limited to repair or replacement
of a defective product within a
reasonable amount of time.
Expendable items such as
refills, leads, erasers are not
warranted. Since wood is a
"living" product, I will only replace
the item due to severe cracking.
WE ARE NOT RESPONSIBLE
FOR DAMAGES CAUSED BY INK
OR MISUSE.

Be leary of "Lifetime Warranties".
These only refer to the plated
parts, not the pen barrels. It is
almost impossible to replace
these without damaging the
wood. If you have any problems,
please contact me and I will try to
resolve it. All platings will
eventually wear off, some just
take longer. Check out the
'
Information' page for information
on platings.
Olde Wye Pen Company
By E-Mail:
dondapenman@gmail.com

Do not send credit card information by e-mail.
I will contact you for that information or you
can text message to above number.
Or at Any of the Artisan / Craft
Shows I attend throughout the year
as listed on my
Calendar page.
SHIPPING
THANK YOU FOR YOUR PATRONAGE.
IT IS A PLEASURE TO HAVE YOU AS MY CUSTOMER!